Handling Time:
Unless otherwise noted, all orders will be made & shipped within 7-21 days.  Note that "business days" means Monday-Friday excluding weekends and holidays.  During busier times (or when there's a shortage of supplies), these estimates may be extended.  If you have a time sensitive order, we suggest contacting us before purchasing - PumpkinParcel@yahoo.com. 

ESTIMATED Shipping Time:
(PLEASE NOTE - shipping time means the time it takes Aus Post to deliver a package.  Production/handling time is the time it takes us to make the order)
Standard Mail - 2-10 business days
Express - 1-3 business days    

Standard Mail - 1-6 weeks (this varies by country so please contact us for a better quote)

Payment Methods:
We accept: Paypal, credit/debit cards, Afterpay, Laybuy, and Latitude.  If you'd like to pay by bank deposit, send us an email.                   

Alternate Payment Method Info: 
If you have questions about Afterpay, Laybuy, or Latitude, we suggest contacting those services directly.  We have no control over any of those payment methods being declined or approved.                          

Who We Ship With:

We only ship with Aus Post.

Combining Orders:
If you've already placed an order and want to add additional items, use the code COMBINE at checkout.  This gives you free postage on the extra items and lets us know to combine your orders.

Things to note:

 1) The production time may be extended by adding additional items.

2) The package will be sent using the address & shipping method chosen on the original order.

3) This code can only be used to combine 2 or more orders together.  If you place an order using this code without an existing open order, our system will automatically refund & cancel your order.

If you have severe allergies to specific fragrances, it might be a good idea to not purchase wax melts or candles.  Not that we want to leave anyone out - but we just can't guarantee there will be zero cross contamination or our own human error.  Also, fragrance oil suppliers may omit ingredients on their bottles/sites.  There isn't a way for us to safely guarantee 100% that you won't come in contact with your allergen while using our melts.  Feel free to chat with us if you have questions - PumpkinParcel@yahoo.com

Packaging Information:
We re use packaging like boxes & bubble wrap when available.  If you order multiple mystery boxes, they will all be included in 1 box to save on shipping.  If you want each mystery box packed in it's own shipping container, you'll need to pay for each box's postage fees.

Scent Choices:
Some items require you to give us a list of your scent choices.  You can add this list to the order notes at checkout or through email.  Your order will not ship until we get this information.   

We do not resell used/returned items.  Because of this, we do not accept returns for change of mind.  But if your order arrives damaged or defective, please contact us within 7 days of receipt.  For any insurance purposes, we may ask for photos of damaged/faulty/incorrect orders. 

If you want to cancel an order, you have 24 hours after purchase to email us & request it.  Once the 24 hours has passed no cancellations will be accepted. Cancellations within that 24 hour time frame will be given a refund minus a 10% restocking fee. Orders cannot be cancelled once they're shipped, even if we shipped before the 24 hour cancellation period.  Custom orders or pre orders (including items we have to source for you from overseas, special fragrance oils, custom labels, and pre order wax warmers) cannot be cancelled.

Defective/Damaged Items:
You are entitled to a refund, replacement, or repair if you receive a damaged order. If the order is damaged in transit, a claim must be filed and we will help you with that. This may require you to take the damaged package to your post office.  For any insurance purposes, we may ask for photos of damaged/faulty/incorrect orders.  Please note - cracked/split wax items are not damaged.  We use natural soy wax which is designed to break apart when using in a melter.  The wax bars especially can break (hence the name "snap bars").  If you're purchasing items for a gift and do not want to take a chance on getting a broken wax melt, we suggest the pots or samples. 

Defective Electric Wax Warmers:
Your electric warmer is covered by a 12 month warranty from the date of purchase.  If you have problems with the warmer within those 12 months please email us.  We will need to send the warmer back to the manufacturer for a refund.  These are the steps -
1) We will send you a pre paid postage link for you to print and tape to the shipping box.  You will need to ship this at any post office and get a lodgement receipt.  Alternatively you may purchase postage with any carrier at your own cost.
2) Once we receive the warmer, you will receive a refund (excluding the original postage or any additional items purchased).

Missing Your Order? (Domestic only)
If you do not get your order within 10 business days after it ships (this does not include the processing time or weekends/holidays), please email us.  We will need to file a claim with Australia Post/the courier.  We will make sure you get either a refund or a reshipment but this cannot happen until after the claim has been resolved.  While we may not be able to open an inquiry before the the 10 business days are up, feel free to contact us at any time with questions.

What if my tracking says the package was delivered but it actually wasn't?
These are the steps we'll take:
1) We will open a claim with the postal service.
2) The postal service may ask for you to talk to your neighbours/family to see if they have it.
3) The postal service may ask for your email to speak with you directly.
4) If the postal service states it WAS delivered correctly, you will need a file a police report for a stolen package. This will be passed on to the postal service & to our insurance company for possible reimbursement.


Missing Your Order? (International only)
Your package comes with tracking and insurance.  If your tracking shows that your package has been delivered, you must contact your own local shipping service and open a claim with them first.  No refunds will be provided if Aus Post or your shipping service deems the package was delivered correctly.  If you are concerned over the security of your package, we suggest having it sent to work, a PO box, or request signature on delivery.

Some countries require you to pay taxes on international orders. We do not pay those taxes for you. You should contact your own country's post service with questions.

EU law requires us to accept returns from EU countries. Here's how this works:
You have 14 days from the date of receipt to return the item. It must be in an unused condition. Custom orders do not qualify. You need to contact us via email to request a return & you will be provided with our return address. You are responsible for paying for the shipping back to us. You are responsible for any lost/damaged packages sent to us, so it's advised that you purchase tracking & insurance on your return.