COVID-19 Info

In light of the current pandemic situation, we put together some information about our process & and your orders that you might find helpful.

 

SANITATION:
We are following all current guidelines set out by the CDC and WHO which includes repeated sanitising and cleaning of all areas, products, and hands. 

 

POSTAL DELAYS:
Both Aus Post and all couriers are experiencing delays in picking up and delivering packages.  At this time, we are told to allow an additional 5 business days on top of normal quotes.  In order to process the package faster, Aus Post will sometimes not scan tracking until right before delivery.  This usually happens a lot during the Christmas holidays as well.

If your order is 5 business days past the normal time frame of 2-10 business days, please let us know.  We can contact Aus Post for you and save you some time.  All orders are insured so on the off chance it arrives damaged (or not at all), we can definitely help you out. 

If you need an order ASAP, we suggest contacting us first to see all our options available.  We also offer express post upgrades, but can't guarantee they will arrive overnight.

 

HOW TO CONTACT US:
If you have any questions at all about anything - orders, our process, shipping etc, please email with your name & order number at - PumpkinParcel@yahoo.com and we will get back to you ASAP.  You can also leave us a message on live chat.  We're closed on major holidays, but available most days during 9-5. 

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